Contact support
Email cristian.granda.pastor@gmail.com. Please include your phone model, operating-system version, and the steps that caused the problem. Do not send QR content or Wi-Fi passwords unless they are safe to share.
A QR code will not scan
Try sharing the PNG and scanning that file instead of the editor preview. Use good lighting, keep the whole code visible, and test without a center logo. Very long content can produce a denser code that needs more space to scan reliably.
Saved QR codes
Qroma stores Library documents only on your device. They do not sync between phones and cannot be restored from a Qroma account. Deleting a document removes it from the Library.
Photos and logos
Qroma asks for photo access only when you choose an image for the center of a QR code. The selected image stays on your device and is not uploaded to Qroma.
Purchases and refunds
Apple and Google process purchases and refunds. Use the purchase history or support options for the store where you bought Qroma.
Privacy
Read the Qroma Privacy Policy for details about local storage, photo access, sharing, and deletion.